Question 1

What response time can I expect?

Accepted Answer

Our support team responds within 1-2 business days for standard inquiries.

Question 2

How quickly will I get a response?

Accepted Answer

Our team typically responds within 2-4 hours during business hours. For urgent matters, use our live chat feature.

Question 3

Is there a support phone number?

Accepted Answer

We provide phone and chat support on Business and Enterprise plans.

Question 4

Can I attach files?

Accepted Answer

Yes — the contact form accepts common file types; large files should be shared via cloud links.

Question 5

Can I schedule a call for a specific time?

Accepted Answer

Yes! Use our "Schedule Demo" option to book a convenient time slot directly in our calendar.

Question 6

Do you offer support in multiple languages?

Accepted Answer

Yes, we offer support in English, Vietnamese, Spanish, German, Mandarin, and Arabic.

Question 7

What information should I include in my message?

Accepted Answer

Tell us about your business, what data you are interested in, and your specific use case.

Question 8

Is there a cost for demos or consultations?

Accepted Answer

No, all demos and initial consultations are free with no obligation.

Question 9

Do you accept partnership inquiries?

Accepted Answer

Yes — use the Partnership option and we will route to the correct team.

Question 10

How do I reach technical support?

Accepted Answer

Contact us via the live chat. Existing customers can login for priority support.

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